概要

Individual with experience in customer service and support, Having good communication skills, Multitasking and Data management,

工作经历

公司标识
Quality Assurance Advisor & Senior QA Analyst
IBEX
Jan 2019 - 代表 | Lahore, Pakistan

Joined IBEX as a Customer service representative for Western Union - Live Operations Support.Enrolled in Bootcamp and Graduated in Client certification -Became Quality Assurance Advisor For LOB\\\'s( North America/Canada) Promoted to LOB (North Anerica/Canada - PC Tech QA)

公司标识
Team Lead
Mindbridge Pvt. Ltd.
Mar 2017 - Dec 2019 | Lahore, Pakistan

Joined Mindbridge as a Customer Service Representative for -UBEREATS email/chat supportAs perfomace bonus got elevation in Live OperationsPromoted To Team Coordinator and then Team Lead-TALABAT - With Perfomance moved to MEA Region Program as a Team Lead.

公司标识
Customer Service Representative
Damac Properties
Mar 2016 - Dec 2018 | Dubai, United Arab Emirates

Provided Client related Sevices and SupportRetaining existing Customers - Real Estate

学历

University of the Punjab
学士, 贸易学士, BCOM‎
Commerce
等级 B
2014
Minhaj University
中级/A级, 计算机科学学生, ICS‎
Computer Science
等级 C
2012
Cathedral High School
大学入学/0级, 科学, Matriculation‎
Biology, Physics, Chemistry
等级 D
2007

技能

初学者 Adobe Illustrator
熟练 Call Handling Skills
初学者 Certified Software Quality Analyst
熟练 Close Attention to Detail
熟练 Collaboration
熟练 Commitment to Customer Service
熟练 Communication Skills
熟练 Customer Care Representation
熟练 Customer Service
熟练 Dispatch Skills
中级 Email Support
中级 Floor supervision
熟练 Fluent in English
中级 Logistics
初学者 Merchant Processes Management
熟练 Microsoft Excel
熟练 Microsoft Outlook
熟练 MS Excel
熟练 Multitasking Skills
熟练 Negotiation Skills
初学者 Pricing Information System
熟练 Problem Solving
熟练 Production Quality Monitoring
熟练 QMS System
熟练 Report Writing Skills
熟练 Resolving Conflicts

语言

熟练 乌尔都语
熟练 英语
熟练 旁遮普语